Terms & Conditions

Candid Tech Solutions is a Kenya-based technology supplier providing computers, printers, displays, power solutions, mobile devices, accessories and other technology products.

These Terms & Conditions apply to purchases made through our website and to your use of the services provided through the website.

We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on our website are accurate and up to date.

However:

• Product images may vary slightly from the actual product.
• Specifications may change where manufacturers update a product.
• Product availability may change without prior notice.
• Colours and appearance may vary depending on your device or screen.
• Some products may have different configurations or specifications depending on the model or manufacturer.

If there is an important discrepancy between the information displayed online and the product available for supply, we will communicate with you before proceeding where appropriate.

All prices displayed on the website are in Kenyan Shillings (KES) unless otherwise stated.

Prices may change without prior notice. Any applicable taxes, delivery charges or other costs will be indicated during the ordering process where applicable.

The price applicable to an order is the price confirmed at the time the order is accepted.

Placing an order through the website constitutes a request to purchase the selected products.

An order is not considered accepted until Candid Tech Solutions confirms the order.

We reserve the right to:

• Decline or cancel an order where a product is unavailable.
• Correct genuine pricing or product information errors.
• Limit quantities where necessary.
• Contact you to verify order or delivery information.

If we cancel an order after payment has been received, any applicable refund will be handled through the relevant payment method or agreed process.

Payments may be made using the payment methods made available on the website.

Payments may be processed through secure third-party payment providers. Candid Tech Solutions does not need to receive or store your full payment-card details when those details are handled directly by the applicable payment processor.

An order may not be processed until payment has been successfully confirmed, where advance payment is required.

We provide delivery within Kenya, subject to the delivery options available for your location and order.

Delivery times and charges are governed by our Shipping & Delivery Policy.

Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive an order where required.

Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy.

Certain products may have specific manufacturer warranty conditions or return requirements.

Before returning a product, customers should contact Candid Tech Solutions for instructions.

Where a product carries a manufacturer or supplier warranty, the applicable warranty terms will apply.

Warranty coverage may vary by product and manufacturer.

Unless expressly stated otherwise, Candid Tech Solutions does not provide additional warranties beyond those applicable to the product.

When using our website, you agree to:

• Provide accurate information.
• Provide accurate billing and delivery details.
• Use the website lawfully.
• Not attempt to interfere with the operation or security of the website.
• Not use the website to engage in fraudulent, abusive or unlawful activity.
• Keep any account credentials confidential.

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or error-free.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, branding and other materials, belongs to or is used lawfully by Candid Tech Solutions and may not be reproduced, copied or commercially exploited without appropriate permission.

Product names, logos and trademarks belonging to manufacturers remain the property of their respective owners.

Candid Tech Solutions will take reasonable steps to provide accurate information and reliable services.

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, network failures or events outside our control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.

The updated version will be published on this page with the relevant update date.

These Terms & Conditions shall be governed by the applicable laws of Kenya.

Any disputes relating to purchases or use of the website will be handled in accordance with applicable Kenyan law.